Fault:
When you get a message, the message light flashes, but when you press the message button, the screen says "NO MESSAGES". You have to dial the pilot number to the voicemail huntgroup to retrieve messages and to turn off the message light?
Why doesn't the message button take you to voicemail?
Solution:
1. Log into the system on port 2002 and resetting voicemail.
Type Command:
"iPVM_Stop" at the prompt, wait a couple of minutes, then "iPVM_Start".
On problem phone(s), do the message waiting deactivate code and this
will solve the issue.
2. A common cause is not having the last Vmail port in the VM hunt group.
If you have 20 ports, the last port MUST be programmed in the hunt group, as it uses the VM hunt group as the 'call back' number.
Thursday, April 30, 2009
Multicall : Several Calls At One Time
Solution:
On the 3300, you have Single line and Multicall.
If you want to handle more than one call at a time INCOMING, you will have to create a multicall appearance for the same extension number for as many buttons as you need.
When you'll receive a call, all of the multicall keys ring/flash at the same time.
This is normal. There is no way you can make them light up one at a time because they were all meant to flash this way.
On the 3300 all the buttons will flash until the call is answered then only the light for the button in use will be on.[MULTICALL]
On the 3300, you have Single line and Multicall.
If you want to handle more than one call at a time INCOMING, you will have to create a multicall appearance for the same extension number for as many buttons as you need.
When you'll receive a call, all of the multicall keys ring/flash at the same time.
This is normal. There is no way you can make them light up one at a time because they were all meant to flash this way.
On the 3300 all the buttons will flash until the call is answered then only the light for the button in use will be on.[MULTICALL]
Message Light Keeps Flicking After Deleting Messages
Solution:
The are few solutions outlined below:
- Look for Multiline set- callback erasure allowed COS option (or something like that). Then use message or superkey to read messages and delete the message. Also should be able to call the sender of the callback message and the lamp will clear when they answer.
- If this does work, use feature access code to de-activate message light on phone. This should do the trick.
The are few solutions outlined below:
- Look for Multiline set- callback erasure allowed COS option (or something like that). Then use message or superkey to read messages and delete the message. Also should be able to call the sender of the callback message and the lamp will clear when they answer.
- If this does work, use feature access code to de-activate message light on phone. This should do the trick.
Wednesday, April 29, 2009
Analogue Phone Cant Transfer
Ensure the following field is correct:
- On the COS of the analog phones : DISABLE the “Brokers Call” Option (this should be NO)
- In the ONS/OPS Circuit Assignment Form make sure the following is as such:
The Flash Type should be NORMAL
Increase the High and Low Flash Timer:
High Flash Timer : 350ms
Low Flash Timer : 80ms
The Ground Button should be YES
- On the COS of the analog phones : DISABLE the “Brokers Call” Option (this should be NO)
- In the ONS/OPS Circuit Assignment Form make sure the following is as such:
The Flash Type should be NORMAL
Increase the High and Low Flash Timer:
High Flash Timer : 350ms
Low Flash Timer : 80ms
The Ground Button should be YES
Upgaring ICP Using Hyper Terminal and RS323 /DB9 Cable
1: Make sure FTP is running on your Laptop.
2: Run V.9.0 SW on your Laptop
3: Connect to ICP using RS323 cable or DB9 cable
4: Start Hyper Terminal and use default setting
5. Startup ICP and monitor until the following comes up, press Space bar until VX Works comes up.
Press to stop auto-boot AFTER countdown starts...
<7><6><5><4><3><2><1><0>
6: Enter command C
7. Change the following:
boot device : motfcc
unit number : 0
processor number : 0
file name : Boot_Install
inet on ethernet (e) : 192.168.1.2:ffffff00
gateway inet (g) : 192.168.1.1(static IP address on your PC)
user (u) : anonymous
ftp password (pw) : password
flags (f) : 0x0
other (o) : motfcc
8: When finished, press Enter
9: type @ on the VX Works:
This will reboot the system and collect the file from your PC.
2: Run V.9.0 SW on your Laptop
3: Connect to ICP using RS323 cable or DB9 cable
4: Start Hyper Terminal and use default setting
5. Startup ICP and monitor until the following comes up, press Space bar until VX Works comes up.
Press
<7><6><5><4><3><2><1><0>
6: Enter command C
7. Change the following:
boot device : motfcc
unit number : 0
processor number : 0
file name : Boot_Install
inet on ethernet (e) : 192.168.1.2:ffffff00
gateway inet (g) : 192.168.1.1(static IP address on your PC)
user (u) : anonymous
ftp password (pw) : password
flags (f) : 0x0
other (o) : motfcc
8: When finished, press Enter
9: type @ on the VX Works:
This will reboot the system and collect the file from your PC.
A.S.U/U.A.S.U II : Whereby All The Ports Lockup
Description/Symptoms
A problem has been identified with A.S.U/U.A.S.U’s whereby all the ports lockup on the card on initial programming of the A.S.U circuits if the ONS/OPS circuit descriptor is left at default.
Body/Solutions
Workaround
If using timed break recall change the following values in the ONS/OPS circuit descriptor set the low flash timer to 80 ms and the high flash timer to 350 ms.
If using ground button change the low flash timer to 160 ms and the high flash timer to 160 ms.
Note: If your ports are already in the locked out state you will still need to reload the 3300 controller after these changes have been made.
A problem has been identified with A.S.U/U.A.S.U’s whereby all the ports lockup on the card on initial programming of the A.S.U circuits if the ONS/OPS circuit descriptor is left at default.
Body/Solutions
Workaround
If using timed break recall change the following values in the ONS/OPS circuit descriptor set the low flash timer to 80 ms and the high flash timer to 350 ms.
If using ground button change the low flash timer to 160 ms and the high flash timer to 160 ms.
Note: If your ports are already in the locked out state you will still need to reload the 3300 controller after these changes have been made.
Wednesday, April 1, 2009
Mitel - High Availability
HIGH AVAILABILITY
Mitel’s 3300 ICP has been designed as a fully converged IP solution. It can be configured and integrated into any corporate LAN or WAN infrastructure that supports QoS – regardless of manufacturer. Mitel’s architecture uses the IP network to connect IP telephony devices, and simultaneously provides a TDM (Time Division Multiplexing) subsystem (for digital phones and trunks, analog phones and trunks). This capability means that:
•A complete IP implementation, or a TDM implementation, or combination, is supported.
•Optimum voice quality can be provided in all call scenarios, due to minimization of conversions between IP and TDM.
•Migration from traditional PBX to IP telephony is seamless and efficient
•Native support is provided for SIP interoperability with multiple service providers, as well as for a wide variety of traditional PSTN interfaces and networking protocols
•Features and functionality are consistent between the TDM and IP domain
The Mitel 3300 ICP software architecture is highly flexible, enabling it to support:
•Multiple services and capabilities, e.g. as a media gateway, a user gateway, or an applications and services gateway on a variety of purpose-built and industry-standard platforms.
•Scaling to suit customer needs, from individual sites of 10 users or less, up to thousands of users on a single gateway / site, and hundreds of gateways in a large network.
•A variety of hardware platforms on a single common stream of software, including:
o CX, CXi, AX and MXe survivable media gateways, which scale from 10 users to more than 1,000 users.
o MXe user gateway, which supports up to 5,000 users using Mitel Communications Director software, a Linux-based version of Mitel 3300 ICP software
o Sun Fire servers, using Mitel Communications Director. This implementation forms part of the “Mitel Communications Suite” of applications.
•Resiliency and redundancy in a network of 3300 ICP platforms, ensuring there is no single point of failure in the voice network. For example, should connectivity to a primary Mitel 3300 ICP gateway temporarily lost, all system features and capabilities can be preserved in a second Mitel 3300 ICP gateway. IP phones and applications are redirected to the secondary gateway until such time as connectivity returns to the primary.
Based on the principle of Intelligent Evolution, Mitel customers benefit from the latest innovations in communications while preserving a substantial amount of their existing technology infrastructure investments. Mitel is committed to enabling you to embrace the benefits of unified communications at a pace that is comfortable for your business, providing a cost-effective way forward to next-generation solutions. This includes migration from any vendor PBX system, a Mitel PBX system, or the ongoing evolution of IP-based communications systems.
With IP Communication Platforms designed to work on virtually any LAN/WAN infrastructure, you have the choice and flexibility to easily adopt solutions to your individual business needs. Mitel IP communications platforms embrace open standards and allow for superior feature transparency with other incumbent PBXs. Mitel understands that your preferred implementation will allow cost-effective migration from an existing PBX system, will retain high performance levels for your organization, and provide continuity of existing telephony operations with minimal disruptions.
The Mitel 3300 ICP is a converged IP-PBX system that can network to an existing circuit-switched PBX system, allowing for easy migration. Migration to the Mitel 3300 ICP balances potential cost savings, productivity enhancements and business process improvements with minimal risk. As the ideal vehicle for migration to IP telephony, the Mitel 3300 ICP allows incremental evolution on a station-by-station basis, but also provides potential system-wide benefits for your organization and all of its station users. It combines the best attributes of a circuit-switched PBX, including robust software, features and digital telephones, and those of a client/server IP-PBX, including a call telephony server control complex and direct LAN signaling to/from IP telephones.
With the addition of a Mitel 3300 ICP to your network, tied into your existing voice infrastructure, you can implement new business applications to your environment such as teleworking, public mobile phone integration, multi-media collaboration for users and contact centers, and enhanced services delivered to desktop telephone users. The Mitel 3300 ICP is the key to unlocking new productivity tools without having to replace your entire
Mitel’s 3300 ICP has been designed as a fully converged IP solution. It can be configured and integrated into any corporate LAN or WAN infrastructure that supports QoS – regardless of manufacturer. Mitel’s architecture uses the IP network to connect IP telephony devices, and simultaneously provides a TDM (Time Division Multiplexing) subsystem (for digital phones and trunks, analog phones and trunks). This capability means that:
•A complete IP implementation, or a TDM implementation, or combination, is supported.
•Optimum voice quality can be provided in all call scenarios, due to minimization of conversions between IP and TDM.
•Migration from traditional PBX to IP telephony is seamless and efficient
•Native support is provided for SIP interoperability with multiple service providers, as well as for a wide variety of traditional PSTN interfaces and networking protocols
•Features and functionality are consistent between the TDM and IP domain
The Mitel 3300 ICP software architecture is highly flexible, enabling it to support:
•Multiple services and capabilities, e.g. as a media gateway, a user gateway, or an applications and services gateway on a variety of purpose-built and industry-standard platforms.
•Scaling to suit customer needs, from individual sites of 10 users or less, up to thousands of users on a single gateway / site, and hundreds of gateways in a large network.
•A variety of hardware platforms on a single common stream of software, including:
o CX, CXi, AX and MXe survivable media gateways, which scale from 10 users to more than 1,000 users.
o MXe user gateway, which supports up to 5,000 users using Mitel Communications Director software, a Linux-based version of Mitel 3300 ICP software
o Sun Fire servers, using Mitel Communications Director. This implementation forms part of the “Mitel Communications Suite” of applications.
•Resiliency and redundancy in a network of 3300 ICP platforms, ensuring there is no single point of failure in the voice network. For example, should connectivity to a primary Mitel 3300 ICP gateway temporarily lost, all system features and capabilities can be preserved in a second Mitel 3300 ICP gateway. IP phones and applications are redirected to the secondary gateway until such time as connectivity returns to the primary.
Based on the principle of Intelligent Evolution, Mitel customers benefit from the latest innovations in communications while preserving a substantial amount of their existing technology infrastructure investments. Mitel is committed to enabling you to embrace the benefits of unified communications at a pace that is comfortable for your business, providing a cost-effective way forward to next-generation solutions. This includes migration from any vendor PBX system, a Mitel PBX system, or the ongoing evolution of IP-based communications systems.
With IP Communication Platforms designed to work on virtually any LAN/WAN infrastructure, you have the choice and flexibility to easily adopt solutions to your individual business needs. Mitel IP communications platforms embrace open standards and allow for superior feature transparency with other incumbent PBXs. Mitel understands that your preferred implementation will allow cost-effective migration from an existing PBX system, will retain high performance levels for your organization, and provide continuity of existing telephony operations with minimal disruptions.
The Mitel 3300 ICP is a converged IP-PBX system that can network to an existing circuit-switched PBX system, allowing for easy migration. Migration to the Mitel 3300 ICP balances potential cost savings, productivity enhancements and business process improvements with minimal risk. As the ideal vehicle for migration to IP telephony, the Mitel 3300 ICP allows incremental evolution on a station-by-station basis, but also provides potential system-wide benefits for your organization and all of its station users. It combines the best attributes of a circuit-switched PBX, including robust software, features and digital telephones, and those of a client/server IP-PBX, including a call telephony server control complex and direct LAN signaling to/from IP telephones.
With the addition of a Mitel 3300 ICP to your network, tied into your existing voice infrastructure, you can implement new business applications to your environment such as teleworking, public mobile phone integration, multi-media collaboration for users and contact centers, and enhanced services delivered to desktop telephone users. The Mitel 3300 ICP is the key to unlocking new productivity tools without having to replace your entire
Call Recording and Cost Management - Mitel
Call Reporting and Cost Management
Mitel’s 3300 ICP provides a highly flexible SMDR (Stations Message Detail Reporting) data collection capability. It collects data for outgoing and incoming trunk calls, as well as internal station to station calls, and allows extensive SMDR record format changes to accommodate such items as International ANI digit strings, Attendant Line Appearances, or Incomplete Internal calls.
When used with an external Call Accounting system, such as the (optional) ”Mitel Call Accounting” software package, the Mitel 3300 ICP provides everything all the data you need to track and report on your telecommunication costs.
With the optional Call Accounting software, users can easily track telephone system costs and summarize them in reports to effectively manage your telephone expenses and activities.
Record-a-Call
Record-a-Call enables extension users to record a two-party conversation when one party is connected to a trunk. Record-a-Call delivers the recorded conversation to the user's voice mailbox. Unlike regular voice mail messages, Record-a-Call messages are stored immediately as saved messages, so they do not trigger MWIs (Message Waiting Indications) on the user's telephone. When a user activates this feature, it is accomplished in silence.
Maintenance Logs
The Mitel 3300 ICP system supports a robust set of remote diagnostic commands through an HTTPS based system administration interface, telnet CLI interface, or locally through the console port. The Mitel3300 ICP also maintains error and event maintenance logs that can be viewed remotely or retrieved to assist in problem diagnosis. An additional software diagnostic tool, IP Phone Analyzer, runs on a Windows based PC and collects trace, status, and statistical information for all your Mitel IP Phones.
Traffic Measurement
The Traffic Reporting Module allows organizations to monitor and manage traffic over their network. This module provides an overall view of trunk traffic. If your trunks are configured effectively, you not only save money, but you also provide a high level of service to your customers. With effectively configured trunks, customers do not have to wait on hold for long periods of time.
Mitel’s 3300 ICP provides a highly flexible SMDR (Stations Message Detail Reporting) data collection capability. It collects data for outgoing and incoming trunk calls, as well as internal station to station calls, and allows extensive SMDR record format changes to accommodate such items as International ANI digit strings, Attendant Line Appearances, or Incomplete Internal calls.
When used with an external Call Accounting system, such as the (optional) ”Mitel Call Accounting” software package, the Mitel 3300 ICP provides everything all the data you need to track and report on your telecommunication costs.
With the optional Call Accounting software, users can easily track telephone system costs and summarize them in reports to effectively manage your telephone expenses and activities.
Record-a-Call
Record-a-Call enables extension users to record a two-party conversation when one party is connected to a trunk. Record-a-Call delivers the recorded conversation to the user's voice mailbox. Unlike regular voice mail messages, Record-a-Call messages are stored immediately as saved messages, so they do not trigger MWIs (Message Waiting Indications) on the user's telephone. When a user activates this feature, it is accomplished in silence.
Maintenance Logs
The Mitel 3300 ICP system supports a robust set of remote diagnostic commands through an HTTPS based system administration interface, telnet CLI interface, or locally through the console port. The Mitel3300 ICP also maintains error and event maintenance logs that can be viewed remotely or retrieved to assist in problem diagnosis. An additional software diagnostic tool, IP Phone Analyzer, runs on a Windows based PC and collects trace, status, and statistical information for all your Mitel IP Phones.
Traffic Measurement
The Traffic Reporting Module allows organizations to monitor and manage traffic over their network. This module provides an overall view of trunk traffic. If your trunks are configured effectively, you not only save money, but you also provide a high level of service to your customers. With effectively configured trunks, customers do not have to wait on hold for long periods of time.
Mitel Innovation
QUICK CONFERENCE
Mitel Quick Conference provides a simple, flexible and scalable audio conferencing solution for small, medium or large-sized businesses which use the Mitel 3300 IP communications platform. Quick Conference is the perfect solution for connecting people together quickly and simply to solve a business problem, manage a sales team or organize a project meeting.
Quick Conference can add value to every Mitel 3300 IP Communications Platform (ICP) installation, providing a flexible, cost effective meet-me audio conferencing solution, that will help to increase employee productivity and effectiveness, and business revenues and margins.
Quick Conference provides support for up-to 200 audio conferencing channels. These audio channels can be used in any combination. Connection to the Mitel 3300 ICP is via a SIP interface. The Mitel 3300 ICP SIP trunk license is included with the purchase of a Quick Conference license.
There are two types of Quick Conference sessions:
1. An ad hoc, non-moderated conference with participants joining as they arrive and all participants having equal control of conference services;
2. A moderator controlled conference, with:
•Reserved bridge number;
•Optional PIN access;
•Custom greeting and custom sole participant audio;
•One or more moderators who retain control of conference options and can access web-based controls;
•A choice of participant queuing options while waiting for the arrival of the moderator in a moderator-controlled call.
Quick Conference participants can access a range of conference call features through a Telephone User Interface (TUI). A conference moderator has the choice of a TUI or a Web based Graphical User Interface (GUI) to control and manage a conference call.
Mitel Quick Conference provides a simple, flexible and scalable audio conferencing solution for small, medium or large-sized businesses which use the Mitel 3300 IP communications platform. Quick Conference is the perfect solution for connecting people together quickly and simply to solve a business problem, manage a sales team or organize a project meeting.
Quick Conference can add value to every Mitel 3300 IP Communications Platform (ICP) installation, providing a flexible, cost effective meet-me audio conferencing solution, that will help to increase employee productivity and effectiveness, and business revenues and margins.
Quick Conference provides support for up-to 200 audio conferencing channels. These audio channels can be used in any combination. Connection to the Mitel 3300 ICP is via a SIP interface. The Mitel 3300 ICP SIP trunk license is included with the purchase of a Quick Conference license.
There are two types of Quick Conference sessions:
1. An ad hoc, non-moderated conference with participants joining as they arrive and all participants having equal control of conference services;
2. A moderator controlled conference, with:
•Reserved bridge number;
•Optional PIN access;
•Custom greeting and custom sole participant audio;
•One or more moderators who retain control of conference options and can access web-based controls;
•A choice of participant queuing options while waiting for the arrival of the moderator in a moderator-controlled call.
Quick Conference participants can access a range of conference call features through a Telephone User Interface (TUI). A conference moderator has the choice of a TUI or a Web based Graphical User Interface (GUI) to control and manage a conference call.
Mitel Quick Conference
QUICK CONFERENCE
Mitel Quick Conference provides a simple, flexible and scalable audio conferencing solution for small, medium or large-sized businesses which use the Mitel 3300 IP communications platform. Quick Conference is the perfect solution for connecting people together quickly and simply to solve a business problem, manage a sales team or organize a project meeting.
Quick Conference can add value to every Mitel 3300 IP Communications Platform (ICP) installation, providing a flexible, cost effective meet-me audio conferencing solution, that will help to increase employee productivity and effectiveness, and business revenues and margins.
Quick Conference provides support for up-to 200 audio conferencing channels. These audio channels can be used in any combination. Connection to the Mitel 3300 ICP is via a SIP interface. The Mitel 3300 ICP SIP trunk license is included with the purchase of a Quick Conference license.
There are two types of Quick Conference sessions:
1. An ad hoc, non-moderated conference with participants joining as they arrive and all participants having equal control of conference services;
2. A moderator controlled conference, with:
•Reserved bridge number;
•Optional PIN access;
•Custom greeting and custom sole participant audio;
•One or more moderators who retain control of conference options and can access web-based controls;
•A choice of participant queuing options while waiting for the arrival of the moderator in a moderator-controlled call.
Quick Conference participants can access a range of conference call features through a Telephone User Interface (TUI). A conference moderator has the choice of a TUI or a Web based Graphical User Interface (GUI) to control and manage a conference call.
Mitel Quick Conference provides a simple, flexible and scalable audio conferencing solution for small, medium or large-sized businesses which use the Mitel 3300 IP communications platform. Quick Conference is the perfect solution for connecting people together quickly and simply to solve a business problem, manage a sales team or organize a project meeting.
Quick Conference can add value to every Mitel 3300 IP Communications Platform (ICP) installation, providing a flexible, cost effective meet-me audio conferencing solution, that will help to increase employee productivity and effectiveness, and business revenues and margins.
Quick Conference provides support for up-to 200 audio conferencing channels. These audio channels can be used in any combination. Connection to the Mitel 3300 ICP is via a SIP interface. The Mitel 3300 ICP SIP trunk license is included with the purchase of a Quick Conference license.
There are two types of Quick Conference sessions:
1. An ad hoc, non-moderated conference with participants joining as they arrive and all participants having equal control of conference services;
2. A moderator controlled conference, with:
•Reserved bridge number;
•Optional PIN access;
•Custom greeting and custom sole participant audio;
•One or more moderators who retain control of conference options and can access web-based controls;
•A choice of participant queuing options while waiting for the arrival of the moderator in a moderator-controlled call.
Quick Conference participants can access a range of conference call features through a Telephone User Interface (TUI). A conference moderator has the choice of a TUI or a Web based Graphical User Interface (GUI) to control and manage a conference call.
Resiliency on Mitel
The Mitel 3300 ICP platform is designed around the principle of resiliency. A network of user or media gateways handle core processing functionality, and IP phones and devices set up communications with each other or the WAN via the gateway. If something happens to a specific a user or media gateway, the devices can failover to another gateway or to multiple gateways, depending on geographic or WAN limitations.
The resiliency capability embedded in the Mitel 3300 ICP allows the IP Phones to re-home to a secondary controller if a Mitel 3300 ICP fails or is taken out of service. This ensures that there is no disruption in service. Further, calls that are in progress when an outage occurs remain in progress and are not lost.
The Mitel 3300 resiliency solution can be configured to fit the customer’s needs, and enhance the survivability of the network to WAN, LAN, or equipment outages. . Levels of survivability can be implemented to provide everything from basic device resiliency to PSTN survivability (such as an outage of a T1 link).
The configuration of the Data network plays a large part in resilient call path capability. Mitel can also provide a Mitel 3300 Call resiliency document, describes various configurable parameters for failover and multiple design options. It covers DHCP configurations and TFTP options on the data infrastructure.
In the event of a power failure, your Mitel 3300 ICP will recover automatically upon power restoration to the affected area. The Mitel 3300 ICP can provide your network users with dial tone on their phones in as few as six minutes after full power restoration to the area.
For greater security from power outages, Mitel recommends the use of a UPS (Uninterruptible Power Supply) to bridge outages.
The resiliency capability embedded in the Mitel 3300 ICP allows the IP Phones to re-home to a secondary controller if a Mitel 3300 ICP fails or is taken out of service. This ensures that there is no disruption in service. Further, calls that are in progress when an outage occurs remain in progress and are not lost.
The Mitel 3300 resiliency solution can be configured to fit the customer’s needs, and enhance the survivability of the network to WAN, LAN, or equipment outages. . Levels of survivability can be implemented to provide everything from basic device resiliency to PSTN survivability (such as an outage of a T1 link).
The configuration of the Data network plays a large part in resilient call path capability. Mitel can also provide a Mitel 3300 Call resiliency document, describes various configurable parameters for failover and multiple design options. It covers DHCP configurations and TFTP options on the data infrastructure.
In the event of a power failure, your Mitel 3300 ICP will recover automatically upon power restoration to the affected area. The Mitel 3300 ICP can provide your network users with dial tone on their phones in as few as six minutes after full power restoration to the area.
For greater security from power outages, Mitel recommends the use of a UPS (Uninterruptible Power Supply) to bridge outages.
SIP on Mitel
All of Mitel’s desktop display phones are dual-mode, that is, they can operate either in SIP mode or in proprietary MiNET mode. Supported phones include the 5212, 5224, Navigator and the 5330 and 5340 IP phones. The 5302 basic IP phone is SIP only. All phones in of the proposed Mitel IP desktop portfolio will conform to the current SIP standards and specifications. Each Mitel IP dual-mode desktop set can be changed to a SIP instrument at anytime at no additional cost to the consumer. The SIP firmware boot load is present on each set and requires only activation. Firmware upgrades are remotely downloadable.
SIP Trunking Support
The Mitel 3300 ICP supports SIP trunking. The Mitel 3300 ICP acts as a SIP back-to-back user agent and connects to the carrier SIP proxy and registrar.
SIP trunking capability is integrated into the Mitel 3300 ICP; no additional hardware, servers or media proxies are required. SIP trunking is licensed based on each SIP session.
The Mitel 3300 ICP provides complete interoperation between Mitel IP sets, analog sets, digital trunks, SIP endpoints and to SIP trunks.
SIP Trunking Interoperability
Mitel 3300 ICP SIP trunking is compliant to IETF standards and supports a broad range of interoperability. Mitel and partners have conducted extensive interoperability testing with SIP soft switches, carrier SIP services, SIP PBXs, SIP gateways and SIP firewalls.
SIP Endpoints Support
The Mitel 3300 ICP supports SIP endpoints. The 3300 ICP gateway provides a standards-compliant SIP Registrar and SIP back-to-back User Agent functionality, embedded in the common control. No additional hardware is required for SIP endpoint support; however SIP user licenses are required.
SIP Endpoint Interoperability
The Mitel 3300 ICP supports a range of SIP endpoints including:
•Mitel 5302 IP phone
•Mitel 5212, 5224, 5330, 5340 and Navigator IP phones. (Note: these are dual-mode phones.
While they are supported in SIP mode on the 3300 ICP, Mitel recommends they be deployed MiNET mode for enhanced PBX functionality.)
•NewHeights Networks DA-15 SIP Softphone
•Counterpath X-Lite SIP Softphone
•Grandstream 287 SIP Phone
•Cisco 7940 SIP
The Mitel 3300 ICP also provides complete interoperation between SIP endpoints and Mitel IP sets, analog sets, digital trunks and SIP trunks.
SIP Trunking Support
The Mitel 3300 ICP supports SIP trunking. The Mitel 3300 ICP acts as a SIP back-to-back user agent and connects to the carrier SIP proxy and registrar.
SIP trunking capability is integrated into the Mitel 3300 ICP; no additional hardware, servers or media proxies are required. SIP trunking is licensed based on each SIP session.
The Mitel 3300 ICP provides complete interoperation between Mitel IP sets, analog sets, digital trunks, SIP endpoints and to SIP trunks.
SIP Trunking Interoperability
Mitel 3300 ICP SIP trunking is compliant to IETF standards and supports a broad range of interoperability. Mitel and partners have conducted extensive interoperability testing with SIP soft switches, carrier SIP services, SIP PBXs, SIP gateways and SIP firewalls.
SIP Endpoints Support
The Mitel 3300 ICP supports SIP endpoints. The 3300 ICP gateway provides a standards-compliant SIP Registrar and SIP back-to-back User Agent functionality, embedded in the common control. No additional hardware is required for SIP endpoint support; however SIP user licenses are required.
SIP Endpoint Interoperability
The Mitel 3300 ICP supports a range of SIP endpoints including:
•Mitel 5302 IP phone
•Mitel 5212, 5224, 5330, 5340 and Navigator IP phones. (Note: these are dual-mode phones.
While they are supported in SIP mode on the 3300 ICP, Mitel recommends they be deployed MiNET mode for enhanced PBX functionality.)
•NewHeights Networks DA-15 SIP Softphone
•Counterpath X-Lite SIP Softphone
•Grandstream 287 SIP Phone
•Cisco 7940 SIP
The Mitel 3300 ICP also provides complete interoperation between SIP endpoints and Mitel IP sets, analog sets, digital trunks and SIP trunks.
Mitel System Connectivity
The Mitel 3300 ICP connects to your data network using a 10/100/1000 LAN connection port. The MXe is provided with dual LAN ports and support Rapid Spanning Tree for data network level resilience. Embedded interoperability is a key principle in Mitel’s IP-focused development efforts. The Mitel 3300 ICP delivers a system that supports IP, wireless, analog, or digital technologies and can easily grow and add technologies as needed. The Mitel 3300 ICP has the following network connectivity capabilities.
Analog Trunk types supported
•Loop Start trunks
•Ground Start trunks ( via external peripheral cabinet)
•E & M (via external Peripheral cabinet)
•Direct Inward Dial (DID)
•Loop/Tie trunks
The Mitel 3300 ICP also supports analog devices such as phones, fax machines, and modems, and offers resources for system fail transfer, paging, and music on hold.
Digital Trunks
•T1/D4, E1
•R2
•Primary Rate Access (PRI)
•Basic Rate Access (BRI)
Digital network connectivity (T1 / E1 / PRI) is provided through embedded Digital trunk modules housed directly in the controller. These services can be either “full” links or channeled to where those services are provider by the carrier.
ISDN Connectivity
The Mitel 3300 ICP uses multiple Integrated Services Digital Network (ISDN) protocols for PRI and BRI connectivity, and provides ISDN specific support to enable capture and control of costs, analyze peak periods, and fine tune network resources for both voice and data calls. With ISDN protocols, the Mitel 3300 ICP enables you to benefit from the following features:
•ARS/LCR (Automatic Route Selection / Least Cost Routing)
•ISDN SMDR (Station Message Detail Recording)
•Min/Max Traffic Control
•Per Call Service Selection
•Limited Toll Restriction
•Trunk Diagnostics
•NFAS (Non-Facility Associated Signaling)
•Remote LAN Access
•Networking Feature Transparency on switched ISDN calls
•IP Networking Connectivity
IP Networking
IP Networking provides enterprises with a revolutionary option for networking systems together. Instead of leasing dedicated voice circuits, you can route voice traffic over the existing LAN/WAN infrastructure. IP Networking can be used as the primary communication between controllers or as a backup to TDM networking. The IP Networking feature supports both G.711 and G.729 encoding. No additional hardware is required for G.729 but additional compression licensing is required. Mitel 3300 ICP IP Network routing automatically directs voice packets to the most efficient route between source and destination, resulting in the most cost-effective use of resources.
SIP (Session Initiation Protocol) Trunking Support
The Mitel 3300 ICP supports SIP trunking. The Mitel 3300 ICP acts as a SIP back-to-back user agent and connects to the carrier SIP proxy and registrar. SIP trunking capability is integrated into the Mitel 3300 ICP; no additional hardware, servers or media proxies are required.
Analog Trunk types supported
•Loop Start trunks
•Ground Start trunks ( via external peripheral cabinet)
•E & M (via external Peripheral cabinet)
•Direct Inward Dial (DID)
•Loop/Tie trunks
The Mitel 3300 ICP also supports analog devices such as phones, fax machines, and modems, and offers resources for system fail transfer, paging, and music on hold.
Digital Trunks
•T1/D4, E1
•R2
•Primary Rate Access (PRI)
•Basic Rate Access (BRI)
Digital network connectivity (T1 / E1 / PRI) is provided through embedded Digital trunk modules housed directly in the controller. These services can be either “full” links or channeled to where those services are provider by the carrier.
ISDN Connectivity
The Mitel 3300 ICP uses multiple Integrated Services Digital Network (ISDN) protocols for PRI and BRI connectivity, and provides ISDN specific support to enable capture and control of costs, analyze peak periods, and fine tune network resources for both voice and data calls. With ISDN protocols, the Mitel 3300 ICP enables you to benefit from the following features:
•ARS/LCR (Automatic Route Selection / Least Cost Routing)
•ISDN SMDR (Station Message Detail Recording)
•Min/Max Traffic Control
•Per Call Service Selection
•Limited Toll Restriction
•Trunk Diagnostics
•NFAS (Non-Facility Associated Signaling)
•Remote LAN Access
•Networking Feature Transparency on switched ISDN calls
•IP Networking Connectivity
IP Networking
IP Networking provides enterprises with a revolutionary option for networking systems together. Instead of leasing dedicated voice circuits, you can route voice traffic over the existing LAN/WAN infrastructure. IP Networking can be used as the primary communication between controllers or as a backup to TDM networking. The IP Networking feature supports both G.711 and G.729 encoding. No additional hardware is required for G.729 but additional compression licensing is required. Mitel 3300 ICP IP Network routing automatically directs voice packets to the most efficient route between source and destination, resulting in the most cost-effective use of resources.
SIP (Session Initiation Protocol) Trunking Support
The Mitel 3300 ICP supports SIP trunking. The Mitel 3300 ICP acts as a SIP back-to-back user agent and connects to the carrier SIP proxy and registrar. SIP trunking capability is integrated into the Mitel 3300 ICP; no additional hardware, servers or media proxies are required.
PIN Code Assignment - Mitel
Please follow these steps in programming new PIN Codes:
• Login to this PABX URL
• A screen appears.
• Enter your Login details
• On the Selection Tab choose System Administration
• Expand: System Option
• Choose : Independent Account code
• Choose Add
• A screen pops up
• Fill in the details
NOTE:
• Class of service will always be 1
• Class of Restriction options:
- 1 : Open
- 2 : Local Only
- 3 : Local and Mobile
- 4 : International
- 5 : Barred
• Login to this PABX URL
• A screen appears.
• Enter your Login details
• On the Selection Tab choose System Administration
• Expand: System Option
• Choose : Independent Account code
• Choose Add
• A screen pops up
• Fill in the details
NOTE:
• Class of service will always be 1
• Class of Restriction options:
- 1 : Open
- 2 : Local Only
- 3 : Local and Mobile
- 4 : International
- 5 : Barred
Direct Trunk Select on Mitel 3300
Trunk Select - Direct
Description
Direct Trunk Select lets you access an outside trunk so that you can make and receive external calls. Because the trunk is assigned to a line appearance, you can access the trunk without the need for trunk access codes.
Calls completed via Direct Trunk Select bypass ARS; therefore, these calls are unaffected by toll control. Account Codes are also ineffective as a means of restricting access.
Conditions
• Direct Trunk Select lines can be Key System lines or Private lines, but they cannot be Multicall lines or Prime lines.
• Only central office (LS/GS) trunks, E&M trunks, loop/tie, CEPT, and DS1 trunks can be programmed in a Direct Trunk Select configuration. Incoming-only trunks are not compatible.
• Direct Trunk Select overrides Do Not Disturb and Call Forward.
• Direct Trunk Select trunks that are shared by a Key System group can be accessed by only one group member at a time (except in a Conference). Conference is permissible through the Privacy Release feature.
Programming
• Complete the Intercept Handling Assignment form.
• Complete the DTS Service Assignment form.
• Enter a trunk number, DTS service number, circuit descriptor number, and interconnect number into the Digital Trunk Assignment or Analog Trunk Assignment form.
• Program a Direct Trunk Select key In the Multiline Set Key Assignment form by completing the following fields:
• Directory Number: enter the trunk number preceded by a letter T.
• Line Type: enter either single line or key system.
• Ring Type: enter the desired ring type.
Feature Availability
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Operation
To originate a call by using Direct Trunk Select:
1. Lift the handset.
2. Press a Direct Trunk Select line key.
3. Dial the external number (exclusive of trunk access code).
To answer an incoming Direct Trunk Select call:
• Do one of the following:
• If Ringing Line Select is enabled, lift the handset.
• If Ringing Line Select is disabled, lift the handset and press the Direct Trunk Select line key.
Related Topics
• Account Codes - Default
• Line Types and Appearances
• MSDN/DPNSS Features
• T1/D4 Direct Trunk Select from Multiline Sets
Description
Direct Trunk Select lets you access an outside trunk so that you can make and receive external calls. Because the trunk is assigned to a line appearance, you can access the trunk without the need for trunk access codes.
Calls completed via Direct Trunk Select bypass ARS; therefore, these calls are unaffected by toll control. Account Codes are also ineffective as a means of restricting access.
Conditions
• Direct Trunk Select lines can be Key System lines or Private lines, but they cannot be Multicall lines or Prime lines.
• Only central office (LS/GS) trunks, E&M trunks, loop/tie, CEPT, and DS1 trunks can be programmed in a Direct Trunk Select configuration. Incoming-only trunks are not compatible.
• Direct Trunk Select overrides Do Not Disturb and Call Forward.
• Direct Trunk Select trunks that are shared by a Key System group can be accessed by only one group member at a time (except in a Conference). Conference is permissible through the Privacy Release feature.
Programming
• Complete the Intercept Handling Assignment form.
• Complete the DTS Service Assignment form.
• Enter a trunk number, DTS service number, circuit descriptor number, and interconnect number into the Digital Trunk Assignment or Analog Trunk Assignment form.
• Program a Direct Trunk Select key In the Multiline Set Key Assignment form by completing the following fields:
• Directory Number: enter the trunk number preceded by a letter T.
• Line Type: enter either single line or key system.
• Ring Type: enter the desired ring type.
Feature Availability
See the Feature-Phone Matrix (PDF or Microsoft Excel version) for a list of phones that can use this feature.
Operation
To originate a call by using Direct Trunk Select:
1. Lift the handset.
2. Press a Direct Trunk Select line key.
3. Dial the external number (exclusive of trunk access code).
To answer an incoming Direct Trunk Select call:
• Do one of the following:
• If Ringing Line Select is enabled, lift the handset.
• If Ringing Line Select is disabled, lift the handset and press the Direct Trunk Select line key.
Related Topics
• Account Codes - Default
• Line Types and Appearances
• MSDN/DPNSS Features
• T1/D4 Direct Trunk Select from Multiline Sets
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