Fault:
When you get a message, the message light flashes, but when you press the message button, the screen says "NO MESSAGES". You have to dial the pilot number to the voicemail huntgroup to retrieve messages and to turn off the message light?
Why doesn't the message button take you to voicemail?
Solution:
1. Log into the system on port 2002 and resetting voicemail.
Type Command:
"iPVM_Stop" at the prompt, wait a couple of minutes, then "iPVM_Start".
On problem phone(s), do the message waiting deactivate code and this
will solve the issue.
2. A common cause is not having the last Vmail port in the VM hunt group.
If you have 20 ports, the last port MUST be programmed in the hunt group, as it uses the VM hunt group as the 'call back' number.
Thursday, April 30, 2009
Multicall : Several Calls At One Time
Solution:
On the 3300, you have Single line and Multicall.
If you want to handle more than one call at a time INCOMING, you will have to create a multicall appearance for the same extension number for as many buttons as you need.
When you'll receive a call, all of the multicall keys ring/flash at the same time.
This is normal. There is no way you can make them light up one at a time because they were all meant to flash this way.
On the 3300 all the buttons will flash until the call is answered then only the light for the button in use will be on.[MULTICALL]
On the 3300, you have Single line and Multicall.
If you want to handle more than one call at a time INCOMING, you will have to create a multicall appearance for the same extension number for as many buttons as you need.
When you'll receive a call, all of the multicall keys ring/flash at the same time.
This is normal. There is no way you can make them light up one at a time because they were all meant to flash this way.
On the 3300 all the buttons will flash until the call is answered then only the light for the button in use will be on.[MULTICALL]
Message Light Keeps Flicking After Deleting Messages
Solution:
The are few solutions outlined below:
- Look for Multiline set- callback erasure allowed COS option (or something like that). Then use message or superkey to read messages and delete the message. Also should be able to call the sender of the callback message and the lamp will clear when they answer.
- If this does work, use feature access code to de-activate message light on phone. This should do the trick.
The are few solutions outlined below:
- Look for Multiline set- callback erasure allowed COS option (or something like that). Then use message or superkey to read messages and delete the message. Also should be able to call the sender of the callback message and the lamp will clear when they answer.
- If this does work, use feature access code to de-activate message light on phone. This should do the trick.
Wednesday, April 29, 2009
Analogue Phone Cant Transfer
Ensure the following field is correct:
- On the COS of the analog phones : DISABLE the “Brokers Call” Option (this should be NO)
- In the ONS/OPS Circuit Assignment Form make sure the following is as such:
The Flash Type should be NORMAL
Increase the High and Low Flash Timer:
High Flash Timer : 350ms
Low Flash Timer : 80ms
The Ground Button should be YES
- On the COS of the analog phones : DISABLE the “Brokers Call” Option (this should be NO)
- In the ONS/OPS Circuit Assignment Form make sure the following is as such:
The Flash Type should be NORMAL
Increase the High and Low Flash Timer:
High Flash Timer : 350ms
Low Flash Timer : 80ms
The Ground Button should be YES
Upgaring ICP Using Hyper Terminal and RS323 /DB9 Cable
1: Make sure FTP is running on your Laptop.
2: Run V.9.0 SW on your Laptop
3: Connect to ICP using RS323 cable or DB9 cable
4: Start Hyper Terminal and use default setting
5. Startup ICP and monitor until the following comes up, press Space bar until VX Works comes up.
Press to stop auto-boot AFTER countdown starts...
<7><6><5><4><3><2><1><0>
6: Enter command C
7. Change the following:
boot device : motfcc
unit number : 0
processor number : 0
file name : Boot_Install
inet on ethernet (e) : 192.168.1.2:ffffff00
gateway inet (g) : 192.168.1.1(static IP address on your PC)
user (u) : anonymous
ftp password (pw) : password
flags (f) : 0x0
other (o) : motfcc
8: When finished, press Enter
9: type @ on the VX Works:
This will reboot the system and collect the file from your PC.
2: Run V.9.0 SW on your Laptop
3: Connect to ICP using RS323 cable or DB9 cable
4: Start Hyper Terminal and use default setting
5. Startup ICP and monitor until the following comes up, press Space bar until VX Works comes up.
Press
<7><6><5><4><3><2><1><0>
6: Enter command C
7. Change the following:
boot device : motfcc
unit number : 0
processor number : 0
file name : Boot_Install
inet on ethernet (e) : 192.168.1.2:ffffff00
gateway inet (g) : 192.168.1.1(static IP address on your PC)
user (u) : anonymous
ftp password (pw) : password
flags (f) : 0x0
other (o) : motfcc
8: When finished, press Enter
9: type @ on the VX Works:
This will reboot the system and collect the file from your PC.
A.S.U/U.A.S.U II : Whereby All The Ports Lockup
Description/Symptoms
A problem has been identified with A.S.U/U.A.S.U’s whereby all the ports lockup on the card on initial programming of the A.S.U circuits if the ONS/OPS circuit descriptor is left at default.
Body/Solutions
Workaround
If using timed break recall change the following values in the ONS/OPS circuit descriptor set the low flash timer to 80 ms and the high flash timer to 350 ms.
If using ground button change the low flash timer to 160 ms and the high flash timer to 160 ms.
Note: If your ports are already in the locked out state you will still need to reload the 3300 controller after these changes have been made.
A problem has been identified with A.S.U/U.A.S.U’s whereby all the ports lockup on the card on initial programming of the A.S.U circuits if the ONS/OPS circuit descriptor is left at default.
Body/Solutions
Workaround
If using timed break recall change the following values in the ONS/OPS circuit descriptor set the low flash timer to 80 ms and the high flash timer to 350 ms.
If using ground button change the low flash timer to 160 ms and the high flash timer to 160 ms.
Note: If your ports are already in the locked out state you will still need to reload the 3300 controller after these changes have been made.
Wednesday, April 1, 2009
Mitel - High Availability
HIGH AVAILABILITY
Mitel’s 3300 ICP has been designed as a fully converged IP solution. It can be configured and integrated into any corporate LAN or WAN infrastructure that supports QoS – regardless of manufacturer. Mitel’s architecture uses the IP network to connect IP telephony devices, and simultaneously provides a TDM (Time Division Multiplexing) subsystem (for digital phones and trunks, analog phones and trunks). This capability means that:
•A complete IP implementation, or a TDM implementation, or combination, is supported.
•Optimum voice quality can be provided in all call scenarios, due to minimization of conversions between IP and TDM.
•Migration from traditional PBX to IP telephony is seamless and efficient
•Native support is provided for SIP interoperability with multiple service providers, as well as for a wide variety of traditional PSTN interfaces and networking protocols
•Features and functionality are consistent between the TDM and IP domain
The Mitel 3300 ICP software architecture is highly flexible, enabling it to support:
•Multiple services and capabilities, e.g. as a media gateway, a user gateway, or an applications and services gateway on a variety of purpose-built and industry-standard platforms.
•Scaling to suit customer needs, from individual sites of 10 users or less, up to thousands of users on a single gateway / site, and hundreds of gateways in a large network.
•A variety of hardware platforms on a single common stream of software, including:
o CX, CXi, AX and MXe survivable media gateways, which scale from 10 users to more than 1,000 users.
o MXe user gateway, which supports up to 5,000 users using Mitel Communications Director software, a Linux-based version of Mitel 3300 ICP software
o Sun Fire servers, using Mitel Communications Director. This implementation forms part of the “Mitel Communications Suite” of applications.
•Resiliency and redundancy in a network of 3300 ICP platforms, ensuring there is no single point of failure in the voice network. For example, should connectivity to a primary Mitel 3300 ICP gateway temporarily lost, all system features and capabilities can be preserved in a second Mitel 3300 ICP gateway. IP phones and applications are redirected to the secondary gateway until such time as connectivity returns to the primary.
Based on the principle of Intelligent Evolution, Mitel customers benefit from the latest innovations in communications while preserving a substantial amount of their existing technology infrastructure investments. Mitel is committed to enabling you to embrace the benefits of unified communications at a pace that is comfortable for your business, providing a cost-effective way forward to next-generation solutions. This includes migration from any vendor PBX system, a Mitel PBX system, or the ongoing evolution of IP-based communications systems.
With IP Communication Platforms designed to work on virtually any LAN/WAN infrastructure, you have the choice and flexibility to easily adopt solutions to your individual business needs. Mitel IP communications platforms embrace open standards and allow for superior feature transparency with other incumbent PBXs. Mitel understands that your preferred implementation will allow cost-effective migration from an existing PBX system, will retain high performance levels for your organization, and provide continuity of existing telephony operations with minimal disruptions.
The Mitel 3300 ICP is a converged IP-PBX system that can network to an existing circuit-switched PBX system, allowing for easy migration. Migration to the Mitel 3300 ICP balances potential cost savings, productivity enhancements and business process improvements with minimal risk. As the ideal vehicle for migration to IP telephony, the Mitel 3300 ICP allows incremental evolution on a station-by-station basis, but also provides potential system-wide benefits for your organization and all of its station users. It combines the best attributes of a circuit-switched PBX, including robust software, features and digital telephones, and those of a client/server IP-PBX, including a call telephony server control complex and direct LAN signaling to/from IP telephones.
With the addition of a Mitel 3300 ICP to your network, tied into your existing voice infrastructure, you can implement new business applications to your environment such as teleworking, public mobile phone integration, multi-media collaboration for users and contact centers, and enhanced services delivered to desktop telephone users. The Mitel 3300 ICP is the key to unlocking new productivity tools without having to replace your entire
Mitel’s 3300 ICP has been designed as a fully converged IP solution. It can be configured and integrated into any corporate LAN or WAN infrastructure that supports QoS – regardless of manufacturer. Mitel’s architecture uses the IP network to connect IP telephony devices, and simultaneously provides a TDM (Time Division Multiplexing) subsystem (for digital phones and trunks, analog phones and trunks). This capability means that:
•A complete IP implementation, or a TDM implementation, or combination, is supported.
•Optimum voice quality can be provided in all call scenarios, due to minimization of conversions between IP and TDM.
•Migration from traditional PBX to IP telephony is seamless and efficient
•Native support is provided for SIP interoperability with multiple service providers, as well as for a wide variety of traditional PSTN interfaces and networking protocols
•Features and functionality are consistent between the TDM and IP domain
The Mitel 3300 ICP software architecture is highly flexible, enabling it to support:
•Multiple services and capabilities, e.g. as a media gateway, a user gateway, or an applications and services gateway on a variety of purpose-built and industry-standard platforms.
•Scaling to suit customer needs, from individual sites of 10 users or less, up to thousands of users on a single gateway / site, and hundreds of gateways in a large network.
•A variety of hardware platforms on a single common stream of software, including:
o CX, CXi, AX and MXe survivable media gateways, which scale from 10 users to more than 1,000 users.
o MXe user gateway, which supports up to 5,000 users using Mitel Communications Director software, a Linux-based version of Mitel 3300 ICP software
o Sun Fire servers, using Mitel Communications Director. This implementation forms part of the “Mitel Communications Suite” of applications.
•Resiliency and redundancy in a network of 3300 ICP platforms, ensuring there is no single point of failure in the voice network. For example, should connectivity to a primary Mitel 3300 ICP gateway temporarily lost, all system features and capabilities can be preserved in a second Mitel 3300 ICP gateway. IP phones and applications are redirected to the secondary gateway until such time as connectivity returns to the primary.
Based on the principle of Intelligent Evolution, Mitel customers benefit from the latest innovations in communications while preserving a substantial amount of their existing technology infrastructure investments. Mitel is committed to enabling you to embrace the benefits of unified communications at a pace that is comfortable for your business, providing a cost-effective way forward to next-generation solutions. This includes migration from any vendor PBX system, a Mitel PBX system, or the ongoing evolution of IP-based communications systems.
With IP Communication Platforms designed to work on virtually any LAN/WAN infrastructure, you have the choice and flexibility to easily adopt solutions to your individual business needs. Mitel IP communications platforms embrace open standards and allow for superior feature transparency with other incumbent PBXs. Mitel understands that your preferred implementation will allow cost-effective migration from an existing PBX system, will retain high performance levels for your organization, and provide continuity of existing telephony operations with minimal disruptions.
The Mitel 3300 ICP is a converged IP-PBX system that can network to an existing circuit-switched PBX system, allowing for easy migration. Migration to the Mitel 3300 ICP balances potential cost savings, productivity enhancements and business process improvements with minimal risk. As the ideal vehicle for migration to IP telephony, the Mitel 3300 ICP allows incremental evolution on a station-by-station basis, but also provides potential system-wide benefits for your organization and all of its station users. It combines the best attributes of a circuit-switched PBX, including robust software, features and digital telephones, and those of a client/server IP-PBX, including a call telephony server control complex and direct LAN signaling to/from IP telephones.
With the addition of a Mitel 3300 ICP to your network, tied into your existing voice infrastructure, you can implement new business applications to your environment such as teleworking, public mobile phone integration, multi-media collaboration for users and contact centers, and enhanced services delivered to desktop telephone users. The Mitel 3300 ICP is the key to unlocking new productivity tools without having to replace your entire
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